lou hall - coo. With over 25 years of progressive operations and project management experience, Lou is a seasoned professional in the human services community. Her rich background of experience with government agencies includes an emphasis on workflow engineering and systems integration. Her depth and breadth of experience equip her with unparalleled subject matter expertise which she pairs with a strong “hands on” management style, resulting in a proven track record of success. As Chief Operating Officer, Lou’s focal point is on operations management; including the design, operation and improvement of the systems utilized to support SMI’s human service contracts. Her strategic focus is on operational efficiencies and improvements, as she has a deep understanding of the need for quality service in the human service arena.

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