Children greatly depend on their child support funds for their daily living needs as well as to secure solid, bright futures. At SMI, we understand this critical need and are committed to “going the extra mile” for our state partners and the families we serve.

Proactive Partner. Throughout our years of state disbursement unit (SDU) experience, SMI has introduced many of the latest, proven technologies to the operation of SDUs. Our operations utilize the most cutting-edge technology available today, which allows SMI to provide our state partners with efficient and effective services at a reduced cost. We do not implement the latest in technology simply for the sake of technology, our philosophy is technology has a specific place and should be utilized to its fullest, as appropriate. Prior to introducing new technologies, rigorous testing is completed and the solution must be proven and remain true to our dedication to a simple common sense approach.

Proven Solution. Built into every SMI system are the exceptional precision and the accountability that government agencies must obtain to provide quality services for their clients. We understand that centralized child support payment processing demands efficient and accurate remittance processing. To accomplish this task, SMI created SMART® (Systems & Methods Automated Remittance Technology). SMART® is the most innovative, feature-rich child support payment processing solution available today.

The SMART® solution places equal importance on our system, our process, our employees, our management and our equipment. Our system encompasses the very best of all of these components to create a successful child support payment processing solution.

Description of Services. The services we provide to our SDUs demonstrate our ability to design and deliver processes that meet the unique needs of each state’s constituents. SMI exceeds the requirements set forth by our state partners in a wide range of functional and operational areas.

Our SMART® Contact solution meets our objective of providing a fulfilling experience for incoming callers seeking assistance. SMART® Contact provides multi-level services for incoming callers. An indication of our responsiveness to callers is the amount of time callers wait for an operator and the availability of easily accessed and useful automated information. SMI provides highly trained, customer-focused professionals within our call centers to handle customer service requests with an exceptionally low wait time.

SMI’s SMART® Document Management solution provides an electronic alternative to retaining the vast amount of information currently held within paper documents. Our high-speed and secure solution helps human service agencies save time, space, and financial resources.

Our comprehensive MedSMART® solution provides complete support to aid states in meeting and exceeding the performance indicators set forth by the IV-D program. Using a phased approach, states can begin to implement our effective strategies now.

SMI places immeasurable importance on the delivery of sound, solid and successful solutions and services for our state partners. We believe an open, cooperative and collaborative relationship is the key to such success. We look forward to working with professionals from your agency.